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Technical Support Specialist (Software & Digital Products)

Date:
24-03-2021
Location:
JENOSIZE Co.,Ltd. 72/65 Moo3,Bangtalad, Pakkret,Nonthaburi, 11120 Thailand
Company:
Jenosize Digital Group

Why Technical Support at Jenosize?

  • Opportunity to support our customers in HR products and software project.
  • You can participate in meetings and share your point of view with every internal team and customer to make it better.
  • A variety of national front-row key accounts from different industries such as Government, Retail, Insurance, Fashion, or FMCG industries. They are waiting for you to make a greater impact and even-better software projects.
  • Get yourself learned and disrupted every day by surrounding yourself with a team that is full of can-do and will-do-attitudes and ready to move forward every day.

This position is for?

  • People who love to provide the solution to the customers when they get into software issues.
  • People who always be there when the customers needs support.
  • People who always improve themselves with a wide range of knowledge for technology to be the best consultant for clients.

Job Description

  • Research, Analyze issues, and identifying hardware and software solutions. 
  • Provide professional support and investigate troubleshoot issues raised by customers.
  • Provide prompt and accurate feedback to customers. Diagnose and troubleshoot technical issues and solve those problems.
  • Effectively communicate information to customers and all stakeholders.
  • Following up with clients to ensure the problem is resolved.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.

Special Skill is a plus

  • Knowledge of HR system.
  • Experience in Application support.
  • Experience in Process Improvement. 
  • Agile and Scrum.

Qualification

  • At least 2 years of working experiences in Technical Support or IT Support role.
  • Experience and working in operations, customer service or service business
  • Bachelor’s degree in or any related fields.
  • Knowledge of hardware (PC/Notebook/Mac, Mobile)software and network.
  • Highly responsible, initiative, proactive, and fast learner. Strong troubleshooting, communication, and problem analysis. Good communication, customer-oriented, problem-solving skills.
  • Must be proficient in Windows, Mac, Microsoft Office
  • Be a good team player and self-motivated with a strong analytical mindset plus able to manage.

Benefits and Perks

  • Competitive salary
  • Annual salary increment by your growth
  • Annual performance bonus by your success project
  • Social security and Group insurance
  • Annual leave 10 days per year
  • Monday breakfast
  • Wellness and sport activity
  • Party and Happy hours
  • Free snack and drinks
  • Company trip: domestic and international 

Date

24-03-2021

Location

JENOSIZE Co.,Ltd. 72/65 Moo3,Bangtalad, Pakkret,Nonthaburi, 11120 Thailand

Company

Jenosize Digital Group

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